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FAQs

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Q: How is the use of equipment priced?

A: The pricing scheme is determined by the Core. For example, price can be determined by the customer type (making it cheaper for internal users), by the time of day (making it more expensive at peak hours), by the usage hours, by cycles of use, etc.

Q: What happens if, by accident, I did not log-off the software regarding a specific piece of equipment? Will I be charged for all of the time that it was left open?

A: No, there is an automatic log-off after an idle period, and the charge will only be for the time until the log off.

Q: Will BookitLab be able to be integrated with our Institute’s Active Directory, thus saving time when updating users and groups?

A: Yes. BookitLab can integrate with Active Directory and various other systems which manage users. Please don’t hesitate to ask our team, and we will be happy to assist as best we can.

Q: What is the availability of BookitLab’s technical support?

A: BookitLab’s team provides 6/24 support, ensuring you receive assistance around the clock. We pride ourselves on delivering the fastest and most quality support responses in the market, ensuring your needs are met promptly and effectively.

Q: Is it possible to reserve computer software as well as physical equipment through BookitLab?

A: Indeed. Users may reserve the use of computer software.

Q: Is BookitLab available as a self-hosted solution or as cloud hosted?

A: BookitLab is available both as a self-hosted and cloud hosted solution. For more information, click here.

BookitLab customers get 24/7 technical support, as well as customization and additional software development on demand

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Testimonials

Why Bookitlab?

Flexibility

  • Highest setup flexibility features for core facility managers and admins.
  • Your installation will contain only the features that you need.
  • Additional features and modules can be added anytime.
  • Pay only for what you use: Lite versions available to get you started.
  • Cloud Hosted or Self Hosted — choose what suits you.

Simplicity

  • Easy, intuitive and user friendly interface.
  • No need to train your users.
  • Access from any device.
  • Bookitlab offers also a Mobile App - access on the go.

Scalability

  • Suitable for any size — from single Lab to Enterprise.
  • Securely Supports big amount of data objects of any type.
  • Flexible and configurable to meet your institute requirements.

Price

  • Very cost effective pricing, compared to other solutions on the market.
  • Pay only for what you actually need - choose only the models your core/lab needs, and expand anytime in the future.
  • Lite edition available for small cores to start with.

120,000+

Users

4M+

Lab Requests and
Counting

90,000+

Instruments/Services
On Board

Since

2007

Proudly Serving

Bookitlab has been used in leading scientific institutions around the world since 2007, including the US, Canada, Australia, Europe, China and the Middle East.

"We loved the design, and the ability to have various access control and training configurations. Once we got to see the basic design and ease of use of BookItLab, we could not look at any other software. The whole team (about 10 people) chose this software over all other software. It wasn’t even a question! As a few of the team members said:  “you get what you pay for, and this software totally worth the pay”."

O. Sharpe | Science and Engineering Associate

Stanford University

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