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Account Manager for an established SaaS solution (#1053)

BookitLab (Prog4biz) is an established and growing software development company, serving customers around the world. 

We are seeking an Account Manager to undertake the following responsibilities:

  • Advocate for customers and represent their interests within the company.
  • Acquire and maintain a comprehensive understanding of the company’s products and services to offer customers optimal configurations and variations of the system and services.
  • Develop a solid understanding of potential customers’ needs and deliver compelling product demonstrations.
  • Cultivate business relationships with both new and existing customers.
  • Contribute to the continuous improvement of our products and services, including involvement in product development, marketing, support, and operations.
  • Address customer issues, find solutions, and, when necessary, devise workarounds.
  • Identify and pursue new growth opportunities with existing and prospective customers for the product.

Key details about the position:

  • Full-time hybrid role.
  • Initial focus on intensive self-learning of our product, followed by transitioning into customer support and eventually progressing into an account manager role over a few months.
  • Our work environment is informal and friendly, featuring a small local team. We value long-term commitments from both customers and team members.
  • Seeking an individual with a can-do attitude, positive attributes, and self-motivation.
  • Strong presentation skills required for remote customer sessions.
  • Ability to gradually manage large workloads, prioritize effectively, and handle multiple projects.
  • Strong interpersonal skills are essential.
  • Open to candidates without prior experience in the field.
  • Previous experience as a support tech or account manager is advantageous.
  • Excellent interpersonal, verbal, and written English communication skills are a prerequisite.
  • Hybrid workplace: Initially based at our Metro Vancouver, BC office, then gradually transitioning to a work-from-home arrangement with a hybrid schedule.
  • Growth opportunities and health benefits are provided.

Join our team of dedicated professionals in providing exceptional service to our customers. Apply now! 

Send your resume to:

Senior Software Developer (#1027)

We are currently looking for a creative and experienced ASP.NET software developer to join our team.

Candidates should have at least 2 years experience in the following fields:

C# / ASP.Net
WPF / Winforms.

Please send your CV to with a cover letter.

BookitLab customers get 24/7 technical support, as well as customization and additional software development on demand

Why Bookitlab?


  • Highest setup flexibility features for core facility managers and admins.
  • Your installation will contain only the features that you need.
  • Additional features and modules can be added anytime.
  • Pay only for what you use: Lite versions available to get you started.
  • Cloud Hosted or Self Hosted — choose what suits you.


  • Easy, intuitive and user friendly interface.
  • No need to train your users.
  • Access from any device.
  • Bookitlab offers also a Mobile App - access on the go.


  • Suitable for any size — from single Lab to Enterprise.
  • Securely Supports big amount of data objects of any type.
  • Flexible and configurable to meet your institute requirements.


  • Very cost effective pricing, compared to other solutions on the market.
  • Pay only for what you actually need - choose only the models your core/lab needs, and expand anytime in the future.
  • Lite edition available for small cores to start with.




Lab Requests and


On Board



Proudly Serving

BookitLab has been used in leading scientific institutions around the world for over 10 years, including the US, Canada, Australia, Europe and the Middle East.

"We loved the design, and the ability to have various access control and training configurations. Once we got to see the basic design and ease of use of BookItLab, we could not look at any other software. The whole team (about 10 people) chose this software over all other software. It wasn’t even a question! As a few of the team members said:  “you get what you pay for, and this software totally worth the pay”."

O. Sharpe | Science and Engineering Associate

Stanford University

Want to learn more about Bookitlab and tell us about your specific requirements?