Account Manager for an established SaaS solution (#1053)

BookitLab (Prog4biz) is an established and growing software development company, serving customers around the world. 

We are seeking an Account Manager to undertake the following responsibilities:

• Advocate for customers and represent their interests within the company.
• Acquire and maintain a comprehensive understanding of the company’s products and services to offer customers optimal configurations and variations of the system and services.
• Develop a solid understanding of potential customers’ needs and deliver compelling product demonstrations.
• Cultivate business relationships with both new and existing customers.
• Contribute to the continuous improvement of our products and services, including involvement in product development, marketing, support, and operations.
• Address customer issues, find solutions, and, when necessary, devise workarounds.
• Identify and pursue new growth opportunities with existing and prospective customers for the product.

Key details about the position:

• Full-time hybrid role.
• Initial focus on intensive self-learning of our product, followed by transitioning into customer support and eventually progressing into an account manager role over a few months.
• Our work environment is informal and friendly, featuring a small local team. We value long-term commitments from both customers and team members.
• Seeking an individual with a can-do attitude, positive attributes, and self-motivation.
• Strong presentation skills required for remote customer sessions.
• Ability to gradually manage large workloads, prioritize effectively, and handle multiple projects.
• Strong interpersonal skills are essential.
• Open to candidates without prior experience in the field.
• Previous experience as a support tech or account manager is advantageous.
• Excellent interpersonal, verbal, and written English communication skills are a prerequisite.
• Hybrid workplace: Initially based at our Metro Vancouver, BC office, then gradually transitioning to a work-from-home arrangement with a hybrid schedule.
• Growth opportunities and health benefits are provided.

Join our team of dedicated professionals in providing exceptional service to our customers. Apply now! 

Send your resume to: jobs@prog4biz.com

Senior Software Developer (#1027)

We are currently looking for a creative and experienced ASP.NET software developer to join our team.

Candidates should have at least 2 years experience in the following fields:

C# / ASP.Net
MS SQL
HTML 5 / CSS 3 / JQUERY / AJAX
WPF / Winforms.

Please send your CV to jobs@prog4biz.com with a cover letter.