Frequently Asked Questions

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Frequently Asked Questions

Q: How is the use of equipment priced?

A: The pricing scheme is determined by the Core. For example, price can be determined by the customer type (making it cheaper for internal users), by the time of day (making it more expensive at peak hours), by the usage hours, by cycles of use, etc.

Q: What happens if, by accident, I did not log-off the software regarding a specific piece of equipment? Will I be charged for all of the time that it was left open?

A: No, there is an automatic log-off after an idle period, and the charge will only be for the time until the log off.

Q: Will BookitLab be able to be integrated with our Institute's Active Directory, thus saving time when updating users and groups?

A: Yes. BookitLab can integrate with Active Directory and various other systems which manage users. Please don't hesitate to ask our team, and we will be happy to assist as best we can.

Q: What is the availability of BookitLab's technical support?

A: BookitLab's team offers 24/7 customer support.

Q: Is it possible to reserve computer software as well as physical equipment through BookitLab?

A: Indeed. Users may reserve the use of computer software.


Q: Is BookitLab available as a self-hosted solution or as cloud hosted?

A: BookitLab is available both as a self-hosted and cloud hosted solution. For more information, click here.

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